Category: Theory of Variation
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Removing the bubbles: solving bottlenecks in software product development
A challenge with software product development is visualising the work so that you can spot where there are delays in the process of converting ideas from “concept to cash”. This post shows how a cumulative flow diagram helped identify a pattern of queues over time. Removing these queues had many benefits such as fewer errors,…
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The importance of understanding variation or how to avoid treating all contractors as thieves
Here’s a story of how managers detected a problem, but by not understanding the cause of the problem of the type of variation the problem represented, applied the wrong type of solution which meant things were worse for everyone: Once upon a time in a large financial institution that had many thousands of people in…