Category: Uncategorized

Agile teams often experience difficulties when they have to deal with problems that occur outside the team and may require management involvement to resolve. I’ve seen several Agile teams lose motivation when they question whether managers are really committed to helping the team. Often the team struggle to be open with the manager about the…

Benny works in ‘industrialised credit operations’ in BNP Paribas Fortis in Belgium (mortgage and consumer loans and insurance, across the value chain including rate revisions, partial re-imbursement, credit recovery).  The biggest challenge is management, the workforce like Systems Thinking. Benny Devos talks about how they started with McKinsey working on ‘process improvement’. They used a…